Privacy Policy

1. Introduction

GrowWithOtter ("we," "us," or "our"), a service of Otter Technologies, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at growwithotter.com or engage with our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or audit request form
• Subscribe to our email communications
• Provide your phone number for SMS communications
• Communicate with us via email, phone, or other channels

This information may include your name, business name, email address, phone number, website URL, and details about your project or business needs.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill your requests
• Provide, maintain, and improve our services
• Send you project-related communications
• Send marketing emails and newsletters, if you have opted in
• Send SMS messages related to our services, if you have opted in
• Comply with legal obligations

4. SMS Communications

If you opt in to receive SMS messages from us, we may send you text messages related to our services, including project updates, appointment reminders, and promotional offers. Message and data rates may apply. Message frequency varies.

You can opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again. For help, reply HELP or contact us at the information provided below.

We will not share your phone number with third parties for their marketing purposes. Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.

5. Email Marketing

If you opt in to receive marketing emails, we may send you newsletters, product updates, industry insights, and promotional content. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email.

Opting out of marketing emails will not affect transactional emails related to active projects or services you have engaged us for.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings.

7. Data Sharing

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you — provided those parties agree to keep this information confidential. We may also disclose your information when required by law.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us or email us at hello@growwithotter.com.

Otter Technologies
Boise, ID